Claims
Making a claim
We handle your claim with the underwriting insurer at no charge, and chase it through to payment. Tell us as soon as you can — early notification is the single biggest factor in how quickly a claim is settled.
Reporting online needs an account — you'll be asked to sign in. If you bought through an agent or you'd rather talk to someone, call us instead.
If anyone is injured, deal with that first. Ghana Ambulance Service is 193, Police 191, Fire Service 192. Your cover is not affected by getting help before you call us.
How a claim runs
- 1
You notify us
Online, by phone or through your agent. You get a claim number the same day.
- 2
We assess
We put the claim to your insurer and follow the assessment on your behalf.
- 3
We agree the amount
You are told what is payable and why, including any excess that applies.
- 4
You are paid
Settlement by bank transfer or Mobile Money, or paid direct to the repairer.
Track a claim you've already made
Every claim and its status sits in your account, with the documents you uploaded and what we still need from you.
Go to my claimsCheck a policy is live
Confirm cover by policy number or vehicle registration — no sign-in needed. Useful before you report an incident.
Check a policy